1. Overview
Dynamflush is committed to providing high-quality educational content and consulting services related to ergonomic home office setup. We understand that circumstances may arise where a refund is appropriate, and we have established this policy to ensure fair and transparent handling of refund requests.
This Refund Policy applies to all paid products and services offered by Dynamflush through the website dynamflush.world and associated sales channels. It should be read in conjunction with our Terms of Use and Privacy Policy.
By purchasing any paid service or product from Dynamflush, you acknowledge that you have read and agree to the terms outlined in this policy.
2. Free Content and Inquiries
The following offerings are provided at no cost and are not subject to refund requests:
- All published guides and articles on the Website, including the Office Setup Guide and Posture Guide
- General inquiries submitted through our contact form
- Initial informational responses to workspace questions
- Cookie consent and website functionality
Because no payment is collected for these services, refund requests do not apply. If you are dissatisfied with free content, we welcome feedback through our contact form to help us improve our educational materials.
3. Educational Programs
Dynamflush may offer paid educational programs, courses, or challenges related to home office ergonomics. The following refund terms apply to these programs:
3.1 Cooling-Off Period
If you purchase an educational program and have not accessed more than 20% of the program content, you may request a full refund within 14 days of the purchase date. This cooling-off period aligns with consumer protection standards in Australia and the European Union.
3.2 Partial Access
If you have accessed more than 20% but less than 50% of the program content within 14 days of purchase, you may be eligible for a partial refund of 50% of the purchase price, at our discretion.
3.3 After 14 Days
Refund requests submitted more than 14 days after purchase, or after accessing more than 50% of program content, are generally not eligible for refunds unless exceptional circumstances apply (see Section 5).
3.4 Digital Delivery
Upon purchase, digital program materials are delivered electronically. By accessing the program content, you acknowledge receipt of the digital product. Refund eligibility is assessed based on the extent of content accessed, as recorded in our system.
4. Consulting Services
Paid educational consulting services, including personalised workspace planning sessions, are subject to the following refund terms:
4.1 Before Session Delivery
If you cancel a scheduled consulting session at least 48 hours before the agreed appointment time, you are entitled to a full refund of any prepaid fees.
4.2 Late Cancellation
Cancellations made less than 48 hours before a scheduled session may forfeit up to 50% of the prepaid fee. The remaining balance, if applicable, will be refunded or credited toward a rescheduled session at our discretion.
4.3 After Session Delivery
Once a consulting session has been delivered (whether in person, by phone, or via video conference), the service is considered complete and is not eligible for refund unless the service was not delivered as described (see Section 5.2).
4.4 Rescheduling
Sessions may be rescheduled once at no additional charge if requested at least 48 hours in advance. Subsequent rescheduling requests may incur an administrative fee.
5. Refund Eligibility
5.1 General Eligibility Criteria
Refund requests may be approved when the following conditions are met:
- The request is submitted within the applicable timeframe specified for the product or service type
- The request includes the original order confirmation or receipt
- The reason for the refund request is clearly stated
- The product or service has not been fully consumed or delivered
5.2 Service Not Delivered as Described
If you believe a paid service was not delivered as described in the product listing or agreement, you may request a refund regardless of the standard timeframes. We will investigate the claim and, if substantiated, issue a full or partial refund as appropriate.
5.3 Technical Issues
If you are unable to access purchased digital content due to technical issues on our end, and we are unable to resolve the issue within 5 business days, you are entitled to a full refund.
5.4 Duplicate Charges
If you were charged twice for the same purchase due to a processing error, the duplicate charge will be refunded in full upon verification.
6. Non-Refundable Items
The following are not eligible for refunds under any circumstances:
- Services that have been fully delivered and completed
- Educational program content accessed beyond 50% of total materials
- Purchases made more than 30 days ago (except where Australian Consumer Law or EU consumer rights apply)
- Third-party products or services recommended in our guides but purchased elsewhere
- Administrative fees explicitly stated as non-refundable at the time of purchase
- Promotional or discounted items marked as "final sale" at the time of purchase
7. Refund Request Process
To request a refund, please follow these steps:
- Send an email to touch@dynamflush.world with the subject line "Refund Request — [Order Number or Date]"
- Include your full name, email address used for purchase, order confirmation number, and date of purchase
- Clearly state the reason for your refund request
- Attach any relevant documentation (receipt, screenshots, correspondence)
Alternatively, you may submit a refund request through our contact form, selecting "Refund Request" in your message.
We will acknowledge receipt of your refund request within 2 business days and provide a decision within 10 business days.
8. Processing Time
Approved refunds are processed as follows:
- Credit/debit card payments: Refunds are initiated within 5 business days of approval. Depending on your financial institution, the refund may take an additional 5–10 business days to appear on your statement.
- PayPal payments: Refunds are processed within 3 business days of approval and typically appear in your PayPal account within 24 hours.
- Bank transfers: Refunds are processed within 7 business days of approval. International transfers may take additional time.
Refunds are issued to the original payment method used for the purchase. We cannot refund to a different payment method or account.
9. Australian Consumer Rights
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods and services repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this Refund Policy is intended to limit or exclude your rights under the ACL. If there is any inconsistency between this policy and the ACL, the ACL prevails to the extent of the inconsistency.
For ACL-related complaints, you may also contact Consumer Affairs Victoria at consumer.vic.gov.au or the Australian Competition and Consumer Commission at accc.gov.au.
10. EU Consumer Rights
If you are a consumer located in the European Union, you have the right to withdraw from a distance contract within 14 days without giving any reason, in accordance with the Consumer Rights Directive (2011/83/EU). The withdrawal period expires 14 days from the day of purchase for digital content not yet accessed, or from the day of the consulting session for service contracts.
To exercise the right of withdrawal, you must inform us of your decision by sending a clear statement to touch@dynamflush.world before the withdrawal period expires. You may use the model withdrawal form available from the European Commission, but it is not obligatory.
If you request that performance of digital content begins during the withdrawal period, you acknowledge that you may lose your right of withdrawal once delivery has begun with your prior express consent.
11. Chargebacks
We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback with your bank or payment provider. Chargebacks initiated without first attempting to resolve the issue with us may result in suspension of access to purchased services and may be disputed with supporting documentation.
If a chargeback is filed fraudulently or in bad faith, we reserve the right to pursue recovery of the disputed amount and associated chargeback fees.
12. Contact Information
For refund requests, questions about this policy, or billing inquiries, please contact:
Dynamflush — Billing Department
236 Bourke St, Melbourne VIC 3000, Australia
Email: touch@dynamflush.world
Phone: +61 3 9660 4900
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM AEST
Related policies: Privacy Policy | Cookie Policy | Terms of Use